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How We Protect Your Account and Privacy

When you open an account with mahakam 4d, your personal details — name, phone number, deposit history through DANA, OVO, GoPay or QRIS — are secured with encryption…

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Explore the Lobby Read FAQ
mahakam 4d How We Protect Your Account and Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we handle your data or want to request a copy of your account details? Our support team is ready to help via the channels below.

Live Chat Open your account dashboard, tap Support, and start a chat. Available 09:00–22:00 Jakarta time daily. Agents respond within 5 minutes on average.
Email Send a data-access request to our privacy team at [email protected]. Include your account username and registered phone number for verification.
Account Settings Go to Settings > Privacy & Data inside the lobby to download your account history, payment records, or request account deletion.
SECURITY & CONTROL

How We Keep Your Account Safe

Your account password is hashed and never stored in plain text. We use two-factor authentication via SMS to your registered phone when you log in from a new device.

Password & Encryption

All passwords are hashed with industry-standard encryption. We never see or store your plain-text password. If you forget it, reset via email or SMS verification.

Two-Factor Authentication

New login devices trigger a one-time code sent to your registered phone. This step takes 10 seconds and blocks unauthorized access from other locations.

Withdrawal Verification

Before funds transfer from your account, we send a confirmation code to your phone and email. Verify within 15 minutes to complete the withdrawal.

Cookie Management

We use cookies to keep you logged in across lobby sessions. Clear them anytime in your phone or browser settings; you'll log in again on next visit.

Device Fingerprinting

We log device type, browser, and IP address to detect suspicious login patterns. Abnormal activity triggers a manual review before account access is granted.

Data Requests & Deletion

You can request a copy of all your data or ask for account deletion via Settings > Privacy & Data. We process requests within 7 business days where local law permits.

Privacy & Data — Frequently Asked

Real questions from mahakam 4d players about how we handle account information, payment records, and personal data.

Yes. Open your account, go to Settings > Privacy & Data, and select Download My Data. We'll email you a complete record of your account details, deposit and withdrawal history, and device login records within 5 business days.

We store active account data for as long as your account exists. After you close your account, we retain payment records and transaction logs for 24 months where local law permits, then delete them. This is for fraud prevention and regulatory compliance.

We share only the transaction confirmation — that a deposit succeeded — with DANA, OVO, GoPay or QRIS. We do not share your full account credentials, email, or withdrawal history with these processors. They confirm deposits; we manage your account privacy independently.

Contact our support team via live chat or email. We'll verify your identity using your account username, registered email, and an identity document (ID card photo). Once verified, we reset your password and disable two-factor temporarily so you can regain access.

Yes, you can request account deletion in Settings > Privacy & Data. After you submit the request, we close your account immediately and begin data deletion. Some transaction records are kept for 24 months for legal compliance; personal details (name, phone, email) are deleted within 7 days.

Check Settings > Login History to see all devices that have logged into your account, with dates and times. If you see an unknown login, contact support immediately. We'll reset your password and review the suspicious activity for fraud patterns.

Your game history is visible only to you inside your account. We log your session data to calculate rewards and verify withdrawal eligibility, but this information is never shared publicly or sold. Your lobby activity remains between you and mahakam 4d.

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